RiverView Health recently received two very big honors by the Minnesota Hospital Association at the Association’s 34th Annual Spring Awards Dinner. RiverView was named the Best Small Minnesota Hospital Workplace and also received the Quality and Patient Safety Improvement award.
Several members of RiverView’s Workplace of Choice Quality Impact Team, Patient Fall Reduction Team and Senior Leadership Team accepted the awards on RiverView’s behalf at the awards dinner. The Minnesota Hospital Association represents 142 hospitals and health systems, which provide quality care for their patients and meet the needs of their communities.
Best Small Minnesota Hospital Workplace
“RiverView strives to be the region’s workplace of choice; a priority driven by the governing board,’’ shared Jean Tate, vice president of Human Resources. “We strongly believe that success as a best place to work begins with a culture of shared values, commitment to on-boarding the right team members, clear and transparent communication, recognition of a job well done, investment in professional development, and commitment to continuous improvement of our workplace culture.’’
All of the above have worked well, as RiverView’s employee satisfaction numbers prove. In 2013, employee satisfaction was at 76 percent. In 2017, that number was 93 percent, with the satisfaction rate growing even higher in 2018. RiverView has also seen a 233 percent decrease in “all-cause’’ employee turnover since 2013, records show.
“Every RiverView employee has a voice and they have an opportunity to share that voice with us through 30/90 day meetings, monthly rounding, daily huddles, stay interviews, quality improvement teams, performance evaluations and monthly employee satisfaction surveys,’’ Tate reported. “Employees share ‘wins’ and opportunities for improvement with us and we listen to what they have to say and act on it.’’
RiverView Respiratory Therapist Dallas Aune summed up RiverView’s culture in a letter to the Minnesota Hospital Association: “I once read, ‘At the end of the game the King and pawn both go back in the same box.’ This statement could not be more true than at RiverView Health. Nobody is above or below anyone else in our facility. It is that type of ego-free teamwork that has allowed our facility to flourish in our community…I truly love my job with RiverView and there are many reasons for that but the most important reason is love itself. When you love what you do, you never work a day in your life and that is exactly what RiverView Health allows me to do every day. I love my position as a staff respiratory therapist. I love my coworkers, love my bosses. I love my patients. I honestly believe that I’m one of the many employees who share that passion. If we didn’t love what we do, then we would not be able to provide such great care to our patients.’’
Representing RiverView for the Best Small Minnesota Hospital Workplace were RiverView employees (left to right): Lisa Meine, Lance Norman, Betty Arvidson, April Grunhovd, Ryan Hager, Jean Tate, Tiffany Biermaier, Sharon Lanctot, Dawn Jackson and Jeana Lundeen.
Quality and Patient Safety Improvement Award
Quality has always been important at RiverView Health and has been the top strategic priority set by the Board of Directors for the last three years.
RiverView has implemented many steps to improve quality and patient safety by working to reduce inpatient falls through its Multidisciplinary Falls Prevention Committee. One of the most notable prevention interventions has been instituting the “No Pass Zone’’ concept in which all employees on the Inpatient Unit are expected to answer a patient’s call light even if they are not assigned to that unit.
Another intervention has been the launch of a patient safety companion program where staff are solicited to sit with high-falls risk patients who benefit from direct observation. Quality goals are also part of RiverView’s organizational scorecard. Scorecard results are shared with all staff monthly. Scorecard performance drives the ability to earn incentive compensation.
Through these efforts, inpatient falls have reduced from 4.3 falls per 1000 patient days in Fiscal Year 2015 to zero for the first six months of Fiscal Year 2018, according to April Grunhovd, chief nursing officer at RiverView. Like falls reduction, other preventable harms, such as adverse drug events, are also seeing positive reduction utilizing the same type of approach.
“This achievement has not happened by chance, but rather an organizational commitment to quality from the Board of Directors to the frontline staff.,’’ she shared. “The ultimate win is a safer place for patients to receive care. That is worth rewarding and celebrating.’’